Terms & Conditions

1. Introduction

1.1. Our e-commerce platform consists of a website and mobile application "marketplace" with auxiliary logistics and payment services for the sale and purchase of consumer products in the Arab Republic of Egypt.

1.2. These general terms and conditions apply to sellers and buyers on the site and these general terms and conditions regulate your use of the site or any related services. When using our website, you acknowledge that you accept these general terms and conditions in full and if you do not agree to general terms and conditions or part of them, you must not use the Store, and if you use the Store while you are doing other regulatory work or projects, you acknowledge the following:

1.2.1. You have obtained the authority to approve these general terms and conditions; you guarantee your obligation and that of the natural, moral or other legal entity that manages your business or regulatory project with the general terms and conditions of this contract, and agree that the conscience of the addressee "you" in these general terms and conditions refers to the single user, the person concerned, the company or the legal entity unless otherwise required.


2. Registration and account

 2.1. Registration may not be made on the site if you are under the age of 18 and therefore, (when using the store or agreeing to these general terms and conditions, you acknowledge and guarantee that you exceed18 years of age)

2.2. You can register an account on the store by completing the registration form and send it.

2.3. You must acknowledge and ensure that all information provided in the registration form is complete and accurate.

2.4. If you register to open an account on the Store, you'll request entering your email address/username, password and agree to:

2.4.1. Your password must be kept confidential, and immediately notify us (through the means of communication described in section (17) if your password is disclosed).

2.4.2. You must be acknowledge of your responsibility for any activity on the Store resulting from your failure to keep your password confidential, and that you may be held responsible for any losses arising as a result of this failure.

2.5. You're obliged to use the account on your own and may not transfer yor account to any third party, and be responsible if you authorize the management of your account to any third party.

2.6. At its absolute discretion and without prior notice or reasons, the Platform has the right to suspend or cancel your account, and/or modify account data, with the obligation to refund any of the products or services you have purchased on the website as long as you do not violate these general terms and conditions.  

2.7. You can cancel your account from the Store by communicating with us as shown in Section )17(.


3. Sales terms & conditions

3.1. You approve and agree to:

3.1.1. The store is a website for sellers to sell their products and buyers to purchase these products.

3.1.2. Accepting binding sales on behalf of the seller, it is not considered as party to the transaction between the seller and the buyer and a contract is concluded to sell and purchase the product or products between the seller and the buyer, so you are obliged to purchase or sell the product or products when the buyer confirms the purchase through the site.

3.2. The buy-and-sell contract between the buyer and the seller is subject to the terms of the seller's business in accordance with these general terms and conditions, yet the following texts are added in the buy-and-sell contract between the buyer and the seller:

3.2.1. Selling at the same price of the product on the list of products includes, the price of the addition of all taxes types taking into account all applicable laws in the Arab Republic of Egypt from time to time.

3.2.2. Delivery, packing and transportation fees, administrative fees, insurance costs, and other costs and surcharges are paid by the buyer only if these fees and costs are clearly mentioned on the product list.

3.2.3. Products must be of quality to the buyer's consent and be appropriate and safe for any specific purpose, in describing the listed product and must conform to all material specifications according to the description of the product listed by the buyer on the site, and the seller undertakes that it has the right to sell the products, that it is the legal owner and sole beneficiary of the products, and that the products are not subject to any rights or restrictions from third parties, including third-party intellectual property rights and/or the existence of criminal proceedings, financial insolvency, investigations or tax procedures.


4. Return products and recover their value

4.1. Product returns are managed by buyers and accepted by the seller in accordance with the return page on the site, and may be modified from time to time, and the acceptance of the returned product shall be at the discretion of the private administration and subject to the laws applicable in the Arab Republic of Egypt.

4.2. The recovery of returned products is managed in accordance with the recovery page on the site, may be amended from time to time and the rules on refunds are applied at the discretion of the site, taking into account the laws in force in the region, taking into account the following:

4.2.1. Product Price; Local and/or International Shipping Charges (as shown on the recovery page); the product is refunded by depositing a balance in the account on the site, in the e-wallet, through purchase vouchers, telephone transfer, bank transfer or any other method we may identify from time to time. Returned products are accepted and refunded by the site on behalf of the seller. Modifications made to the return page or recovery page for all purchases apply from the date the amendment is posted on the website.


5. Payments

5.1. Payments and Guidelines are paid under these general terms and conditions in accordance with payments information and guidelines.


6. Rules for content

6.1. In these general terms and conditions, "your content" is intended as follows:

6.1.1. All works and materials (including but not limited to written texts, drawings, images, audio and video content, audio-visual materials, manuscripts, programs and files) that the seller sends for storage, publication, processing or subsequent transfer.

6.1.2. All communications on the site, including product reviews, ratings and comments.

6.1.3. Your content and the site's use of this content must be accurate, complete and honest in accordance with these general terms and conditions.

6.2. Your content must be decent, civilized and tasteful and conform to generally accepted standards of online manners and behavior, and shouldn’t:

6.2.1. Offensive, indecent, inappropriate, pornographic, obscene, suggestive or sexual content; contains images that explicitly, graphically or unjustifiably illustrate violence; or calls for violations of laws on racism, religion, hatred or discrimination.

6.2.2. Deceptive, fraudulent, threatening, harassing, anti-social or inciting hatred or discrimination.

6.2.3. The content causes unnecessary harassment, inconvenience or anxiety to anyone;

6.3. Your content must not be illegal or illegal, violate anyone's legal rights, or cause any lawsuit against any person (in any case, in a judicial system under any applicable law) and your content must not be considered a breach or breach of the following:

6.3.1. Any copyrights, moral rights, database rights, trademark rights, design rights, intellectual property use rights or any other intellectual property rights.

6.3.2. Any rights of trust, privacy or rights under data protection laws.

6.3.3. Any contractual obligation due to anyone.

6.3.4. Any ruling issued by any judicial decision.

6.4. You are obliged not to use the site to link to any website or web page consisting of or providing content that would violate the general terms and conditions if posted on the site.

6.5. You are obliged not to display any content on the site that is or has been the subject of legal proceedings or any other similar complaint from any third-party.

6.6. The on-site valuation feature is used to facilitate the evaluation of products by the buyer and you may not use the valuation property or any other form of communication to provide inaccurate, incorrect or fictitious assessments.

6.7. You are committed not to interfere in any type of transaction by:

(i) Contact another user to purchase or sell a product listed on our site from outside the store.

(ii) Communicate with a user who has active or complete transactions to warn him of a particular buyer, seller or product.

(iii) Contact any other user with the intention of collecting any payments.

6.8. You acknowledge that all store users are solely responsible for interacting with other users and you should be careful when communicating with users and not send or request personal information including credit card details for users.

6.9. We have the right to review your content periodically and we have the right to remove any content at our discretion for any reason.

6.10. You shall immediately report the existence of any illegal content or activity on the site or any content or activity contrary to these general terms and conditions, by communicating with our website in accordance with Section 23 of the General Terms and Conditions.


7. Rights to use content

7.1. You grant a non-exclusive and non-cancellable international license without royalties to use and reformulate your content, copy, publish, translate and distribute it through marketing channels or any current or future media of advertising.

7.2. You are granted the right to license the rights licensed to you under the provisions of Section No. (7.1) to other parties.

7.3. You are granted the right to file a lawsuit for violation of the rights licensed to you under Section No. (7.1).

7.4. You waive all your moral rights to your content to the fullest extent permitted by applicable law;

7.5. In the event of a breach of the rules on content in any way, or if we are reasonably suspected of violating the rules on content, it may be deleted, cancelled or modified any or all of the seller's content without prejudice to other rights under these general terms and conditions.


8. Copyright and trademarks.

8.1. Taking into account the explicit texts of these general terms and conditions:

8.1.1. Together with licensees, we own all copyrights, other intellectual property rights and content that is available and held on the site.

8.1.2. All other registered and unregistered logos and trademarks are trademarks owned by us; the use of such trademarks is not permitted and their use is a copyright violation.

8.1.3. Trademarks of other parties, whether registered or not registered on the site, are the property of their respective owners and do not include any connection with the trademark owners and therefore no licenses may be granted for these trademarks.


9. Privacy and confidentiality of data

9.1. Sellers agree to process their personal data in accordance with privacy provisions and cookie notice. Privacy and Cookie Notification

9.2. We process all personal data obtained through the Store and related services in accordance with privacy provisions and privacy policy cookie notice.

9.3. Sellers are directly fully responsible to buyers in the event of misuse of buyers' personal data and we will not be held responsible to buyers in the event of misuse of their personal data.


10. Due diligence and review rights

10.1. We manage an anti-money laundering program and reserve the right to conduct due diligence checks on all store users.

10.2. You are obliged to provide all information and documents related to your business in addition to the possibility of entering your business headquarters upon our request and for the following reasons:

10.2.1. In order to verify your compliance with the terms and conditions of this contract and to implement its obligations; to submit disclosures by order of a court or other government body; or as required by applicable law or regulations.


11. Determining and excluding liability

11.1. There is no general terms and conditions that define any responsibilities in any way contrary to applicable law; or exclude any legal obligations or rights that may not be excluded by law.

11.2. Determining and excluding liability provided for in Section No. (13) and other provisions in these general terms and conditions, subject to Section No. (13.1) of general terms and conditions.

11.2.1. All obligations arising under these general terms and conditions, including civil liability arising from error, negligence and breach of obligations arising from the law, are governed except as expressly stipulated in these general terms and conditions.

11.2.2. The platform is not responsible for any loss or damage of any kind resulting from the services provided free of charge.

11.2.3. Our total liability to you in connection with any contract to provide services to you in accordance with these general terms and conditions does not exceed the total amount paid or outstanding under that contract and each separate transaction on the Store is a separate contract in the application of item (13.2).

11.3. Without breaching Section (13.2), the platform is not responsible for any loss or damage of any kind, including in relation to the following:

11.3.1. Any losses caused by any interruption or malfunction at the site.

11.3.2. Any losses resulting from any event or events beyond reasonable control.

11.3.3. Any commercial losses, including, but not limited to, loss or damage to profits, income, revenue, use, production, expected savings, business, contracts, business opportunities or goodwill.

11.3.4. Any loss or damage to any data, database, software; or any loss, private or indirect damage or follow-up.

11.4. It is in the interest of the Platform to limit the personal liability of its officials and employees, and taking into account this interest it recognizes that it is a limited liability entity; agrees and undertakes to refrain from filing any personal action against its officials or employees in relation to any losses it incurs relating to the store or these general terms and conditions (this will not occur or exclude the liability of the entity with limited responsibility for the actions and omissions of its officials and employees).

11.5. The website contains sub-links to other third-party-owned and managed websites; these links are not recommendations and we have no control over third-party sites and content, and we are not responsible for them or for any loss or damage that may result from your use of them.


12. Compensation

12.1. Under these general terms and conditions, you undertake compensation for:

12.1.1. Any losses, damages, costs, responsibilities and expenses (including but not limited to legal expenses and any amounts incurred by any third party to settle a lawsuit or dispute) arising directly or indirectly from your use of a store or any violation by you of any provision of these general terms and conditions.

12.1.2. Any liability for VAT or any other tax liability you may incur in connection with any sale, supply or purchase made through the store arises because of your failure to pay, deduct, declare, register to pay VAT or any other tax due in any area.


13. Breach of general terms and conditions

13.1. If an account is allowed to be registered on a store, it will remain in existence indefinitely, taking into account these general terms and conditions.

13.2. If you breach any of the obligations contained in these general terms and conditions, or if we are suspected of violating the general terms, policies, terms or guidelines in any way, then you are entitled to:

13.2.1. Temporarily suspend your access to the store.

13.2.2. Permanently prevent you from reaching the store.

13.2.3. Block computers that use your IP from accessing the Store.

13.2.4. Communicate with any or all ISPs to you and request that you be blocked from accessing the Store.

13.2.5. Comment or delete your account from the site.

13.2.6. Start taking legal action against you, whether due to breach of contract or otherwise.


14.Total contract

14.1. These general terms and conditions (with regard to the seller and the seller's terms and conditions) constitute a full agreement between you and the buyer regarding the use of the store and will replace all previous agreements between you and the buyer.


15. Sequence of terms and conditions

15.1. In the event that these general terms and conditions conflict with the seller's terms and conditions, provisions, policies and guidelines, these general terms and conditions, seller's terms and conditions, terms, policies and guidelines will operate in the order mentioned in this section.


16. Review and amendment

16.1. We are entitled to review these general terms and conditions, seller terms and conditions, terms, policies and guidelines from time to time.

16.2. The general terms and conditions reviewed from the date of publication apply to the Store.



17. Communicate with platform support department.

17.1. If you have any problems using the platform or if you wish to cancel your account, you can contact us in the following ways:

17.2. Call our platform customer service on + 20 1009 765 552.

17.3. as well you can email us using: [email protected]